SOLUTIONS AND
PARTNERSHIPS

Genesys Cloud

Interaxa is the only Genesys Platinum LATAM partner.

With the partnership of the global leader in call center solutions, we make your operation 100% Cloud-based.

Salesforce

With advanced integrations, we enrich data and enhance results across the various Salesforce solutions.

CONSULTANCY

Specialized professional advice, revolutionizing your customer experience in three steps.

1 | Business assessment

2 | Solution Design

3 | Implementation and monitoring of the solution

PROFESSIONAL
SERVICES

Integration of independent microservices focused on the success of your business operation.

| Cloud and On-premise

| Inbound/Outbound Campaigns

| Chat, Bots, Email, WhatsApp

| Video calls

| IVR flows and intelligent routing

| Quality Management & Workforce Management

| System Integrations and customizations

| Reporting

| Survey and Voice of the Customer

MONITORING
AND SUPPORT

Real-time operations monitoring with proactive support to address your business challenges.

| Relationship management and customer satisfaction

| Workshops for champions and critical users (agents of change)

| Network operations center and technical support levels I, II and III

| Support for managers, analysts, and contact center administrators

| Service level management

| Development of custom solutions