Home En

THE LARGEST CUSTOMER SERVICE SYSTEM
INTEGRATOR IN LATIN AMERICA

Our expertise
“There is nothing we can’t do.”

Interaxa develops customized digital solutions that allow
companies to manage different journeys, achieving better
results and promoting more empathetic and engaging
experiences in Customer relationship.

By text or natural language processing, our platform
provides omnichannel intelligent autonomous service to
Improve your business outcomes.

Professional services
and multiple integrations

Check out how we work

SOLUTIONS AND
PARTNERSHIPS

Genesys Cloud

Interaxa is the only Genesys Platinum LATAM partner.

With the partnership of the global leader in call center solutions, we make your operation 100% Cloud-based.

Salesforce

With advanced integrations, we enrich data and enhance results across the various Salesforce solutions.

CONSULTANCY

Specialized professional advice, revolutionizing your customer experience in three steps.

1 | Business assessment

2 | Solution Design

3 | Implementation and monitoring of the solution

PROFESSIONAL
SERVICES

Integration of independent microservices focused on the success of your business operation.

| Cloud and On-premise

| Inbound/Outbound Campaigns

| Chat, Bots, Email, WhatsApp

| Video calls

| IVR flows and intelligent routing

| Quality Management & Workforce Management

| System Integrations and customizations

| Reporting

| Survey and Voice of the Customer

MONITORING
AND SUPPORT

Real-time operations monitoring with proactive support to address your business challenges.

| Relationship management and customer satisfaction

| Workshops for champions and critical users (agents of change)

| Network operations center and technical support levels I, II and III

| Support for managers, analysts, and contact center administrators

| Service level management

| Development of custom solutions

While delivering big numbers
for big brands,
We achieve essential results.

We transformed the Customer
Experience of +100 leading companies
through our platform integrations.

The revolution is made in groups!

Discover our companies:

  • cla-clash.pngWe're Game Changers

    We´re Game Changers

    Uma investment company que empodera líderes e empresas a darem ritmo e transformarem suas operações.

Contact us